Feedback

We at Top Wok aim to bring all of our customers the very best value for money, services and food around Surrey. Give us feedback.

  • Value for Money
  • Service
  • Product Quality

Great food as always. Thank you.

Alan, 20 Oct 2020

I am very disappointed to have received my order this evening and for there to be a missing item of sweet and sour Hong Kong style. After several attempts of calling the restaurant and getting no answer I’m sure you can understand my frustration and dissatisfaction. I spent almost £70 with you so find this service unacceptable.

Abby Hutchinson , 11 Oct 2020

To say I’m disappointed with my takeaway would be a huge understatement. I waited 2hrs for my delivery which is appalling. I understand a Saturday evening is busy but 2hrs takes the biscuit. I order via just eat at 7pm expected delivery said 8.20pm, we then received a message at 8.10pm to say it would arrive at 8.40pm. I called the restaurant to find out what was going on & the person on the other end of the phone was so rude & said “it’s Saturday we’re flooded not much I can do” he then asked my address to which I replied, I was then told in a very abrupt manner “leaving in 5 with you in 15”. I live 10mins down the road. 35 minutes later at 9pm the food arrived which was cold, very bland & extremely greasy. I am so disappointed as I’ve not had a problem here before. After a terrible day today due to personal reasons this just made everything ten times worse. I can safely say I will not be returning here again.

Elle Wilkinson, 10 Oct 2020

This is the 3rd time we have used their delivery service and, yet again, couldn't fault the efficiency of the friendly driver and high quality of food.

Mark, 07 Oct 2020

Always enjoyed the food

Cherie, 06 Oct 2020

Food was ok not the same great standard to be fair and you got our order wrong which normally would be ok but it was my daughters birthday meal but after a phone call you did rectify the problem very quickly

Michelle, 03 Oct 2020

The sauces supplied were not as requested. Portions small.

Roz, 02 Oct 2020

Great online ordering tool. Food is always hot, ready on time (or even before!) and the guy in the shop is courteous and helpful. They also note our request to make the sauce less hot, which means we always enjoy our food. Highly recommend

Fiona, 26 Sep 2020

Pad Thai too much fish sauce, and crispy beef was very slimy not crispy at all. I would like a response from the manager and for the money I was very disappointed in the quality.

Jeremy Brookes, 13 Sep 2020

Always a friendly greeting when I arrive to collect my order and its already there, waiting for me. Food is always hot, thanks to the insulated covers and neatly packed in containers. No hesitation to recommend, although the dog would disagree- never any leftovers for him.

Fiona, 21 Aug 2020

Always very good.

Terry, 21 Aug 2020

Amazing, best in town xx

Jo, 12 Aug 2020

I was offered advice on alternative menu choices as my usual take away was surprisingly closed on a Monday. Most helpful. Delivered hot on time. Quality of food was OK. Thai fishcakes were a nice touch. Value for money.

Dawn Marsh, 03 Aug 2020

A quick simple service to order quality food

Shaun, 27 Jul 2020

Our new favourite Chinese restaurant. Amazing food, fantastic customer service and delivered on time, and still very hot. Won’t go anywhere else. Thank you, jo & Sus xxxx

Jo, 05 Jul 2020

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Jonathan, 27 Jun 2020

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Jonathan, 27 Jun 2020

Never had a bad meal from here so I keep coming back and try different dishes.

Peter, 14 Jun 2020

Scrummy

Lisa, 14 Jun 2020

last week i didn't get my egg fried rice but paid for it...... i called but the phone was not accepting any calls. I have made another order tonight so hope all will be ok I would like the egg fried rice i ordered and paid for last week.

Claire, 13 Jun 2020

Top marks! First time order after a recent neighbor recommendation.....looking forward to our next meal......

Mark, 06 Jun 2020

First time we had this and it was awesome. Delivered on time, piping hot and delicious food. Xx

Jo, 05 Jun 2020

Hey there, I hope you’re well. We have never used you guys before. Do we get discount if we order direct with you rather than just eat? Cheers, jo x

Jo Sutch , 05 Jun 2020

The best Chinese delivery in the area BY FAR.

Will, 31 May 2020

Food was tasty/good and quick. Delivery was great. Always good to have someone happy/smiling giving you your food.

Paul, 23 May 2020

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Tasty food on time.

Arnold, 22 May 2020